Terms of service

Last Updated: February 25, 2026.

Welcome to Anaya’s by Z. By accessing our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Account Terms

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

All prices listed on our website are in Pakistani Rupees (PKR) unless otherwise stated. Prices may change at any time without prior notice.

We offer Cash on Delivery (COD) as well as other available payment methods shown at checkout.

We reserve the right to cancel orders due to pricing errors, suspected fraud, or payment issues.

3. Product Descriptions

We strive to ensure all product descriptions, images, and details are accurate. However, slight color variations may occur due to lighting, photography, or screen differences.

If a product is significantly different from its description, you may request a return according to our Return Policy.

4. Order Acceptance

All orders are subject to availability and confirmation.

We reserve the right to refuse or cancel any order for reasons including stock unavailability, incorrect pricing, or suspicious activity.

If an order is canceled after confirmation, any paid amount will be refunded accordingly.

5. Shipping and Delivery

We ship all over Pakistan.

Orders are processed within 3 working days. Delivery timelines may vary depending on your location and the courier service.

Once your order is handed over to the courier company, we are not responsible for delays caused by courier services or unforeseen circumstances.

6. Returns and Refunds

Customers may request a return within 7 days of receiving their order, subject to our Return and Refund Policy.

Sale items are non-returnable and non-refundable.

Approved refunds will be processed within 10 days after inspection of the returned item.

7. Prohibited Uses

You may not use our website for:

Any unlawful purpose
Violating any local laws
Transmitting harmful or malicious software
Attempting to gain unauthorized access to our systems
Infringing on our intellectual property

Violation of these rules may result in legal action or account termination.

8. Limitation of Liability

Anaya’s by Z. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid for the product in question.

9. Intellectual Property

All website content including logos, images, text, and designs, belongs to Anaya’s by Z. and may not be copied, reproduced, or used without written permission.